The safety net
When an import goes wrong.
Typos, cancelled runs and server restarts are handled, and you only pay for rows that are imported.
While it runs
Imports run in the background.
Your import runs on our servers, so you can close the tab. Come back to a live count of every row.
- Live progress for every row
- Cancel any time, it stops cleanly
- Retry carries on from the next row
Fair billing
Rows that fail aren't charged.
A credit is reserved for each row and returned if nothing is written. Skipped rows are free.
After the run
A result for every row.
Open any past import and see what happened to each row. Download the ones that need a look, fix them, and bring them back.
- Successes show exactly what they created
- Problems come with the reason
- Interrupted rows are flagged for you to check
More details
Other safeguards.
Clear error messages.
Every problem names its row and what went wrong. Typos come with a suggestion.
Safe after a server restart.
If our server restarts mid-import, the job stops safely and Retry carries on. Anything caught mid-write is flagged for you to check.
Running out of credits.
The import stops cleanly at your last credit. Everything before it is safely in your store.
Good questions
Common questions.
Can I close the tab while it runs?
Yes. The import keeps going, and the Jobs page shows its progress when you come back.
What if I cancel halfway?
It stops between rows. Press Retry to carry on from the next row, without paying twice for anything.
What happens if I run out of credits?
It stops cleanly and charges only for rows that landed. Top up and run the file again on Skip: rows already in your store are skipped for free (blog posts excepted, since each one is always new).
What does “needs a look” mean?
The row either failed or was cut off mid-write by an interruption. Download the list, check those rows, and import them again.
Try it on your own file.
Install free and run the preview on a real file.